Comments on: School’s out for Summer- rock on! http://blog.lakeside.com/2009/06/12/schools-out-for-summer-rock-on/ The Lakeside Collection Tue, 17 Nov 2009 17:02:12 +0000 http://wordpress.com/ hourly 1 By: Melissa Martinez http://blog.lakeside.com/2009/06/12/schools-out-for-summer-rock-on/#comment-235 Melissa Martinez Wed, 02 Sep 2009 19:18:41 +0000 http://blog.lakeside.com/?p=274#comment-235 Dear Christine, Please accept my sincerest apologies for the negative experience you have had with our company. We strive to make your shopping experience memorable and truly regret to have disappointed you. I really would like to take a look at your account and help you with any issues you may have with any of your orders. Please note that our company has never taken cash as a form of payment. Please send me your account information to help@lakeside.com so that I may assist you in getting your refund and answering any other questions you may have. I look forward to hearing from you. Sincerely, Melissa Martinez Customer Support Specialist Dear Christine,

Please accept my sincerest apologies for the negative experience you have had with our company. We strive to make your shopping experience memorable and truly regret to have disappointed you.

I really would like to take a look at your account and help you with any issues you may have with any of your orders. Please note that our company has never taken cash as a form of payment. Please send me your account information to help@lakeside.com so that I may assist you in getting your refund and answering any other questions you may have.

I look forward to hearing from you.

Sincerely,

Melissa Martinez
Customer Support Specialist

]]> By: Christine http://blog.lakeside.com/2009/06/12/schools-out-for-summer-rock-on/#comment-234 Christine Tue, 01 Sep 2009 21:11:36 +0000 http://blog.lakeside.com/?p=274#comment-234 I don't know who these people are that have such a wonderful experience with your company but I'm afraid my experience has been less than favorible. I have orded from your catalog at least 3 or 4 times. Every time you do not have what I order, you do not tell me that when I place the order, you take my money and I have to wait 3 or 4 months to get it. This last order which I made in the beginning of June I am not even going to get. I'm glad I looked it up cause no one contacted me and I have not received my money back. I paid cash, and they took that right away. I know many people who have gotten the same experience. I said the last time I ordered I would not do it again but I did anyway. I guess I was right in the first place. Please take me off your mailing list. I don’t know who these people are that have such a wonderful experience with your company but I’m afraid my experience has been less than favorible. I have orded from your catalog at least 3 or 4 times. Every time you do not have what I order, you do not tell me that when I place the order, you take my money and I have to wait 3 or 4 months to get it. This last order which I made in the beginning of June I am not even going to get. I’m glad I looked it up cause no one contacted me and I have not received my money back. I paid cash, and they took that right away. I know many people who have gotten the same experience. I said the last time I ordered I would not do it again but I did anyway. I guess I was right in the first place. Please take me off your mailing list.

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