Comments on: Jelly Belly gift Box 40 flavor count http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/ The Lakeside Collection Tue, 16 Mar 2010 00:05:25 +0000 http://wordpress.com/ hourly 1 By: Michelle Jones http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-295 Michelle Jones Wed, 04 Nov 2009 20:05:12 +0000 http://blog.lakeside.com/?p=409#comment-295 Hi D Turnabow, I am really very sorry that you have had such a hard time ordering from our catalog. I can imagine how frustrating it can be to wait a long time on the phone, and then not have the issue completely resolved. I would really like to look into your shopping experience thoroughly to see what went wrong. Please give me the opportunity to resolve this matter for you by contacting me directly at help@lakeside.com with your contact information and if you have it, your order number. I look forward to hearing from you and quickly fixing this situation. Sincerely, Michelle Jones Contact Center Specialist Hi D Turnabow,

I am really very sorry that you have had such a hard time ordering from our catalog. I can imagine how frustrating it can be to wait a long time on the phone, and then not have the issue completely resolved.

I would really like to look into your shopping experience thoroughly to see what went wrong.

Please give me the opportunity to resolve this matter for you by contacting me directly at help@lakeside.com with your contact information and if you have it, your order number.

I look forward to hearing from you and quickly fixing this situation.

Sincerely,

Michelle Jones
Contact Center Specialist

]]> By: Michelle Jones http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-294 Michelle Jones Wed, 04 Nov 2009 20:04:22 +0000 http://blog.lakeside.com/?p=409#comment-294 Hi Stephanie, I’m sorry to hear that the Fleece Furniture Sets did not meet your expectations. It is our intent to provide our customers with quality products and customer service, and we truly regret to have disappointed you. We do guarantee complete satisfaction and I would like to assist you further with these items. Please forward the details of your purchase directly to me at help@lakeside.com. Sincerely, Michelle Jones Contact Center Specialist Hi Stephanie,

I’m sorry to hear that the Fleece Furniture Sets did not meet your expectations.

It is our intent to provide our customers with quality products and customer service, and we truly regret to have disappointed you.

We do guarantee complete satisfaction and I would like to assist you further with these items. Please forward the details of your purchase directly to me at help@lakeside.com.

Sincerely,

Michelle Jones
Contact Center Specialist

]]> By: D Turnboaw http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-279 D Turnboaw Mon, 26 Oct 2009 15:54:00 +0000 http://blog.lakeside.com/?p=409#comment-279 I have never had such a problem in ordering from a catalog as I haave with yours. I was finally able to actually talk to a REAL person last week, but she did not take care of the problem that I had. Now, today, I jind out that part of my order has been shipped, the rest is due in your warehouse on 11-6, and one of the items I ordered is not even ordered. Nowa I will have to go through waiting another hour on the phone to straighten that out. You have very nice things in your catalog, but the ordering system is TERRIBLE! I have never had such a problem in ordering from a catalog as I haave with yours. I was finally able to actually talk to a REAL person last week, but she did not take care of the problem that I had. Now, today, I jind out that part of my order has been shipped, the rest is due in your warehouse on 11-6, and one of the items I ordered is not even ordered. Nowa I will have to go through waiting another hour on the phone to straighten that out. You have very nice things in your catalog, but the ordering system is TERRIBLE!

]]> By: stephanie herriott http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-274 stephanie herriott Fri, 23 Oct 2009 14:13:23 +0000 http://blog.lakeside.com/?p=409#comment-274 Don't purchase the fleece furniture sets they are cheap looking and if you have pets, it shows the pet hair and it is hard to get the pet hair off...when you put the covers on your furniture they don't look as nice and as full as the look in the book... Don’t purchase the fleece furniture sets they are cheap looking and if you have pets, it shows the pet hair and it is hard to get the pet hair off…when you put the covers on your furniture they don’t look as nice and as full as the look in the book…

]]> By: Melissa Martinez http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-230 Melissa Martinez Fri, 28 Aug 2009 19:48:30 +0000 http://blog.lakeside.com/?p=409#comment-230 Dear Debbie, We appreciate your interest in our Jelly Belly item; unfortunately this item is currently not available in Sugar Free. We do perform numerous tests to determine the items carried in our catalogs. Based on the results of these tests, the most popular colors, sizes, designs, etc. are made available to all our customers. Although the item you are inquiring about is not available at this time, it is possible that based on the results of future tests, it will become available. If you have any questions or concerns regarding any of our other items, please contact me directly at help@lakeside.com and I will be more than happy to assist you. Best Regards, Melissa Martinez Customer Support Specialist Dear Debbie,

We appreciate your interest in our Jelly Belly item; unfortunately this item is currently not available in Sugar Free.

We do perform numerous tests to determine the items carried in our catalogs. Based on the results of these tests, the most popular colors, sizes, designs, etc. are made available to all our customers.

Although the item you are inquiring about is not available at this time, it is possible that based on the results of future tests, it will become available.

If you have any questions or concerns regarding any of our other items, please contact me directly at help@lakeside.com and I will be more than happy to assist you.

Best Regards,

Melissa Martinez
Customer Support Specialist

]]> By: Debbie flannery http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-228 Debbie flannery Mon, 24 Aug 2009 18:54:37 +0000 http://blog.lakeside.com/?p=409#comment-228 Hello: I had read at one Jelly Belly website that you now have them in sugar free. I,m hoping i wasent dreaming could you please tell me if you do have all the flavors in sugar free and where i can find them i have looked in the markets but no luck. Thank- you Hello: I had read at one Jelly Belly website that you now have them in sugar free. I,m hoping i wasent dreaming could you please tell me if you do have all the flavors in sugar free and where i can find them i have looked in the markets but no luck.

Thank- you

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