Comments on: John Deere, MM’s, MLB Monopoly board games http://blog.lakeside.com/2009/10/07/john-deere-mms-mlb-monopoly-board-games/ The Lakeside Collection Tue, 16 Mar 2010 00:05:25 +0000 http://wordpress.com/ hourly 1 By: Kristy Gomez http://blog.lakeside.com/2009/10/07/john-deere-mms-mlb-monopoly-board-games/#comment-473 Kristy Gomez Tue, 22 Dec 2009 15:30:38 +0000 http://blog.lakeside.com/?p=472#comment-473 Dear Lindsey, I sincerely apologize for the troubles you experienced with this matter. Thank you very much for speaking with me on 12/17/09 and for taking the time to share your comments and suggestions. Your opinion on this matter is greatly valued and we will take your remarks under serious consideration when evaluating future changes and improvements. Feedback from customers such as yourself is welcomed as it gives us the ability to review and expand on our current services in order to ensure customer satisfaction. As promised, since the items in question had moved into an area where they were unable to be cancelled I made sure your credit card was fully refunded for them on 12/17/09. You can keep those items free of charge, as we really do strive to provide 100% customer satisfaction. Should you have any further questions or concerns, please do not hesitate to contact me directly at help@lakeside.com or you can just give me a call at the phone number I provided you with during our phone conversation. Happy Holidays to you and yours! Warm regards, Kristy Gomez eCommerce Customer Support Specialist The Lakeside Collection Dear Lindsey,

I sincerely apologize for the troubles you experienced with this matter.

Thank you very much for speaking with me on 12/17/09 and for taking the time to share your comments and suggestions. Your opinion on this matter is greatly valued and we will take your remarks under serious consideration when evaluating future changes and improvements. Feedback from customers such as yourself is welcomed as it gives us the ability to review and expand on our current services in order to ensure customer satisfaction.

As promised, since the items in question had moved into an area where they were unable to be cancelled I made sure your credit card was fully refunded for them on 12/17/09. You can keep those items free of charge, as we really do strive to provide 100% customer satisfaction.

Should you have any further questions or concerns, please do not hesitate to contact me directly at help@lakeside.com or you can just give me a call at the phone number I provided you with during our phone conversation.

Happy Holidays to you and yours!

Warm regards,

Kristy Gomez
eCommerce Customer Support Specialist
The Lakeside Collection

]]> By: Lindsey Irey http://blog.lakeside.com/2009/10/07/john-deere-mms-mlb-monopoly-board-games/#comment-464 Lindsey Irey Tue, 15 Dec 2009 22:34:25 +0000 http://blog.lakeside.com/?p=472#comment-464 It would be of great help if you could make your ordering more USER friendly! Especially when you make an order and would like to cancel it before it gets shipped. There should at least be the option of a CANCEL button. Ive had such a hard time waiting around on the phone for more than an hour just to talk to someone to cancel an order. Then my call got dropped and I didnt recieve a phone call back from the representative I was talk to. Every website I've ordered off of (Except Lakeside.com) has had a cancel button for their orders. It would be of great help if you could make your ordering more USER friendly! Especially when you make an order and would like to cancel it before it gets shipped. There should at least be the option of a CANCEL button. Ive had such a hard time waiting around on the phone for more than an hour just to talk to someone to cancel an order. Then my call got dropped and I didnt recieve a phone call back from the representative I was talk to.

Every website I’ve ordered off of (Except Lakeside.com) has had a cancel button for their orders.

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