Comments on: Why We Love Fall http://blog.lakeside.com/2009/10/14/why-we-love-fall/ The Lakeside Collection Fri, 12 Mar 2010 14:49:21 +0000 http://wordpress.com/ hourly 1 By: Melissa Martinez http://blog.lakeside.com/2009/10/14/why-we-love-fall/#comment-447 Melissa Martinez Thu, 10 Dec 2009 20:53:52 +0000 http://blog.lakeside.com/?p=462#comment-447 Dear Ms. Layton, I would like to start off by extending my sincere apology for the trouble you experienced with us in trying to get in contact with us to cancel some backordered items from your order. I did attempt to contact you today, 12/10/09, but was unsuccessful. I was able to locate your account and noticed that an item was successfully cancelled per your request. I would like to talk to you a bit more regarding what other options you have for any items that couldn’t be cancelled due to the stage of shipping they were in. Please email me when a good time to contact you would be or an alternate phone number to contact you at help@lakeside.com, or you can also give me a call at the number I provided you with in the voicemail left. I again, sincerely apologize for the inconveniences you experienced with this and I hope to hear from you soon! Regards, Melissa Martinez Customer Care Specialist The Lakeside Collection Dear Ms. Layton,

I would like to start off by extending my sincere apology for the trouble you experienced with us in trying to get in contact with us to cancel some backordered items from your order.

I did attempt to contact you today, 12/10/09, but was unsuccessful. I was able to locate your account and noticed that an item was successfully cancelled per your request. I would like to talk to you a bit more regarding what other options you have for any items that couldn’t be cancelled due to the stage of shipping they were in. Please email me when a good time to contact you would be or an alternate phone number to contact you at help@lakeside.com, or you can also give me a call at the number I provided you with in the voicemail left.

I again, sincerely apologize for the inconveniences you experienced with this and I hope to hear from you soon!

Regards,

Melissa Martinez
Customer Care Specialist
The Lakeside Collection

]]> By: allison layton http://blog.lakeside.com/2009/10/14/why-we-love-fall/#comment-440 allison layton Wed, 09 Dec 2009 20:59:25 +0000 http://blog.lakeside.com/?p=462#comment-440 I am not commenting on liking this item i am commenting on the lack of convince of canceling backordered items i have been trying for a week to cancel my order no one has contacted me in a timely manner and now they are charging my account. This is the fourth year me and my family and friends have used lakeside their invetory is horrible almost everything is always back ordered and they are not good at all about getting things to you by christmas. Most times items ordered right after thanksgving were getting to us christmas eve or the day after christmas. the do not have near enough people to assist with phones to be effecient. Out of my friends, family, and co workers i am the only one that still used lake side and i regret doing it i am not out money. I am not commenting on liking this item i am commenting on the lack of convince of canceling backordered items i have been trying for a week to cancel my order no one has contacted me in a timely manner and now they are charging my account. This is the fourth year me and my family and friends have used lakeside their invetory is horrible almost everything is always back ordered and they are not good at all about getting things to you by christmas. Most times items ordered right after thanksgving were getting to us christmas eve or the day after christmas. the do not have near enough people to assist with phones to be effecient. Out of my friends, family, and co workers i am the only one that still used lake side and i regret doing it i am not out money.

]]>