Comments for Down By the Lake--The Lakeside Collection Blog http://blog.lakeside.com The Lakeside Collection Thu, 05 Nov 2009 18:39:33 +0000 http://wordpress.com/ hourly 1 Comment on Planning a Kid’s Birthday Party? by Juanita Stanek http://blog.lakeside.com/2009/09/04/planning-a-kids-birthday-party/#comment-297 Juanita Stanek Thu, 05 Nov 2009 18:39:33 +0000 http://blog.lakeside.com/?p=391#comment-297 I have emailed you 3 times because my order has never gotten here. It went out of your warehouse on Sept 28th but there was no activity since it arrived in Sacaremento on Oct.6th.. I emailed you and UPS and you are both saying I need to contact the other because of this or that. Can you PLEASE do something that can make my order get here or give me a refund on my mastercard. Thank you for your attention,Juanita Stanek(meandtom111@aol.com) I have emailed you 3 times because my order has never gotten here. It went out of your warehouse on Sept 28th but there was no activity since it arrived in Sacaremento on Oct.6th.. I emailed you and UPS and you are both saying I need to contact the other because of this or that. Can you PLEASE do something that can make my order get here or give me a refund on my mastercard. Thank you for your attention,Juanita Stanek(meandtom111@aol.com)

]]> Comment on NFL backpacks are great for laptops, books and school supplies by Melissa Martinez http://blog.lakeside.com/2009/08/26/nfl-backpacks-are-great-for-laptops-books-and-school-supplies/#comment-296 Melissa Martinez Thu, 05 Nov 2009 17:04:30 +0000 http://blog.lakeside.com/?p=405#comment-296 Dear Loretta, I would first like to extend my sincerest apologies for the inconvenience you have experienced trying to get in contact with our company. We strive to provide our customers with exceptional customer service and are truly sorry that we have disappointed you. I would be more than happy to assist you in getting more information on the status of your order; however, I do need more information from you. I ask that you please send me your account and order information directly to help@lakeside.com and I will give you the information you have requested at no further delay. We value your business and look forward to hearing from you! Sincerely, Melissa Martinez Customer Support Specialist The Lakeside Collection Dear Loretta,

I would first like to extend my sincerest apologies for the inconvenience you have experienced trying to get in contact with our company. We strive to provide our customers with exceptional customer service and are truly sorry that we have disappointed you.

I would be more than happy to assist you in getting more information on the status of your order; however, I do need more information from you. I ask that you please send me your account and order information directly to help@lakeside.com and I will give you the information you have requested at no further delay.

We value your business and look forward to hearing from you!

Sincerely,

Melissa Martinez
Customer Support Specialist
The Lakeside Collection

]]> Comment on Jelly Belly gift Box 40 flavor count by Michelle Jones http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-295 Michelle Jones Wed, 04 Nov 2009 20:05:12 +0000 http://blog.lakeside.com/?p=409#comment-295 Hi D Turnabow, I am really very sorry that you have had such a hard time ordering from our catalog. I can imagine how frustrating it can be to wait a long time on the phone, and then not have the issue completely resolved. I would really like to look into your shopping experience thoroughly to see what went wrong. Please give me the opportunity to resolve this matter for you by contacting me directly at help@lakeside.com with your contact information and if you have it, your order number. I look forward to hearing from you and quickly fixing this situation. Sincerely, Michelle Jones Contact Center Specialist Hi D Turnabow,

I am really very sorry that you have had such a hard time ordering from our catalog. I can imagine how frustrating it can be to wait a long time on the phone, and then not have the issue completely resolved.

I would really like to look into your shopping experience thoroughly to see what went wrong.

Please give me the opportunity to resolve this matter for you by contacting me directly at help@lakeside.com with your contact information and if you have it, your order number.

I look forward to hearing from you and quickly fixing this situation.

Sincerely,

Michelle Jones
Contact Center Specialist

]]> Comment on Jelly Belly gift Box 40 flavor count by Michelle Jones http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-294 Michelle Jones Wed, 04 Nov 2009 20:04:22 +0000 http://blog.lakeside.com/?p=409#comment-294 Hi Stephanie, I’m sorry to hear that the Fleece Furniture Sets did not meet your expectations. It is our intent to provide our customers with quality products and customer service, and we truly regret to have disappointed you. We do guarantee complete satisfaction and I would like to assist you further with these items. Please forward the details of your purchase directly to me at help@lakeside.com. Sincerely, Michelle Jones Contact Center Specialist Hi Stephanie,

I’m sorry to hear that the Fleece Furniture Sets did not meet your expectations.

It is our intent to provide our customers with quality products and customer service, and we truly regret to have disappointed you.

We do guarantee complete satisfaction and I would like to assist you further with these items. Please forward the details of your purchase directly to me at help@lakeside.com.

Sincerely,

Michelle Jones
Contact Center Specialist

]]> Comment on NFL backpacks are great for laptops, books and school supplies by Loretta http://blog.lakeside.com/2009/08/26/nfl-backpacks-are-great-for-laptops-books-and-school-supplies/#comment-288 Loretta Mon, 02 Nov 2009 17:02:55 +0000 http://blog.lakeside.com/?p=405#comment-288 I'm just a regular customer who would like information from Lakeside about my order. They've only sent me a standard email which does not address my concern regarding my purchase. I don't like to blast companies but their customer service department isn't handling customer concerns properly To speak to a person the wait time is 30 mins.(as told by their automated voice), which is ridiculous. I’m just a regular customer who would like information from Lakeside about my order. They’ve only sent me a standard email which does not address my concern regarding my purchase. I don’t like to blast companies but their customer service department isn’t handling customer concerns properly To speak to a person the wait time is 30 mins.(as told by their automated voice), which is ridiculous.

]]> Comment on Jelly Belly gift Box 40 flavor count by D Turnboaw http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-279 D Turnboaw Mon, 26 Oct 2009 15:54:00 +0000 http://blog.lakeside.com/?p=409#comment-279 I have never had such a problem in ordering from a catalog as I haave with yours. I was finally able to actually talk to a REAL person last week, but she did not take care of the problem that I had. Now, today, I jind out that part of my order has been shipped, the rest is due in your warehouse on 11-6, and one of the items I ordered is not even ordered. Nowa I will have to go through waiting another hour on the phone to straighten that out. You have very nice things in your catalog, but the ordering system is TERRIBLE! I have never had such a problem in ordering from a catalog as I haave with yours. I was finally able to actually talk to a REAL person last week, but she did not take care of the problem that I had. Now, today, I jind out that part of my order has been shipped, the rest is due in your warehouse on 11-6, and one of the items I ordered is not even ordered. Nowa I will have to go through waiting another hour on the phone to straighten that out. You have very nice things in your catalog, but the ordering system is TERRIBLE!

]]> Comment on Jelly Belly gift Box 40 flavor count by stephanie herriott http://blog.lakeside.com/2009/08/17/jelly-belly-gift-box-40-flavor-count/#comment-274 stephanie herriott Fri, 23 Oct 2009 14:13:23 +0000 http://blog.lakeside.com/?p=409#comment-274 Don't purchase the fleece furniture sets they are cheap looking and if you have pets, it shows the pet hair and it is hard to get the pet hair off...when you put the covers on your furniture they don't look as nice and as full as the look in the book... Don’t purchase the fleece furniture sets they are cheap looking and if you have pets, it shows the pet hair and it is hard to get the pet hair off…when you put the covers on your furniture they don’t look as nice and as full as the look in the book…

]]> Comment on Get Ready for Back to School by Marisa Taylor http://blog.lakeside.com/2009/08/06/get-ready-for-back-to-school/#comment-273 Marisa Taylor Mon, 19 Oct 2009 02:32:58 +0000 http://blog.lakeside.com/?p=397#comment-273 I have requested a catolog twice & never received one. What does it take to get one in the mail? I have requested a catolog twice & never received one. What does it take to get one in the mail?

]]> Comment on Planning a Kid’s Birthday Party? by StarAnna http://blog.lakeside.com/2009/09/04/planning-a-kids-birthday-party/#comment-261 StarAnna Sun, 04 Oct 2009 16:31:18 +0000 http://blog.lakeside.com/?p=391#comment-261 I totally agree with you on that. Parties for kids these days are way too much! The kids actually feel burdened down and pressured when you put to much on them. Let them be a kid! A simple little party with a few of their friends, a few games and party favors is plenty. Kids dont expect the moon unless you hand it to them w no expectations. Kids WANT a limit. I made the mistake of overdoing it myself and ask and ask what they want for weeks. My 12 and 10 yr old BOTH told me: Why cant we just do something with one or two friends? Thanx for this article! I totally agree with you on that. Parties for kids these days are way too much! The kids actually feel burdened down and pressured when you put to much on them. Let them be a kid! A simple little party with a few of their friends, a few games and party favors is plenty. Kids dont expect the moon unless you hand it to them w no expectations. Kids WANT a limit. I made the mistake of overdoing it myself and ask and ask what they want for weeks. My 12 and 10 yr old BOTH told me: Why cant we just do something with one or two friends?
Thanx for this article!

]]> Comment on Sharing a letter from a customer by Sherlianne Slepcevich http://blog.lakeside.com/2009/03/09/sharing-a-letter-from-a-customer/#comment-252 Sherlianne Slepcevich Tue, 29 Sep 2009 14:10:32 +0000 http://blog.lakeside.com/?p=199#comment-252 I have had good experiences with Lakeside until the last order. It has been a nightmare, unanswered emails, call our "toll free" number that was and still is listed on the internet, that turned out not to be toll free! What I have in long distance bills after 20 minute wait times has cost as much as my order. A promised return call from a supervisor to straighten this mess out was never received either! The beginning of Aug., I ordered 2 solar lamp posts. 1 was defective. Since I needed 2, I called to make sure they were still in stock because if not, I would need to send both back. The rep said they were, and under the circumstances he would send a new one out immediately with the return label for the defective one. Got the return label, sent back the defective lamp post, but never received the replacement lamp post. Sent emails that were never answered. Called again, was told they were no longer in stock, and was promised a supervisor would call me to get this taken care of. Never called. Finally, I get an email from a Sue Reiser who apparently doesn't even read the emails. This was originally suppose to be a replacement not a refund. She sends a return label for the second one. However, after checking the website this product is in stock! Unbelievable! Let's see, toll free number is a lie. The first rep lied about sending the replacement lamp post. Second rep lied about product availability,and the return call from a supervisor. Finally, a Sue Reiser emails me to send me a return label. She obviously didn't bother to check the previous emails,or the prodluct availability. Sent another email today to let them know what they should know- THIS PRODUCT IS IN STOCK, WAS SUPPOSE TO BE A REPLACEMENT OVER A MONTH AGO. SEND IT! And for the record, don't wait another month until it is no longer available. If that happens, I expect my shipping to be refunded, and reimbursement for toll calls. I have had good experiences with Lakeside until the last order. It has been a nightmare, unanswered emails, call our “toll free” number that was and still is listed on the internet, that turned out not to be toll free! What I have in long distance bills after 20 minute wait times has cost as much as my order. A promised return call from a supervisor to straighten this mess out was never received either! The beginning of Aug., I ordered 2 solar lamp posts. 1 was defective. Since I needed 2, I called to make sure they were still in stock because if not, I would need to send both back. The rep said they were, and under the circumstances he would send a new one out immediately with the return label for the defective one. Got the return label, sent back the defective lamp post, but never received the replacement lamp post. Sent emails that were never answered. Called again, was told they were no longer in stock, and was promised a supervisor would call me to get this taken care of. Never called. Finally, I get an email from a Sue Reiser who apparently doesn’t even read the emails. This was originally suppose to be a replacement not a refund. She sends a return label for the second one. However, after checking the website this product is in stock! Unbelievable! Let’s see, toll free number is a lie. The first rep lied about sending the replacement lamp post. Second rep lied about product availability,and the return call from a supervisor. Finally, a Sue Reiser emails me to send me a return label. She obviously didn’t bother to check the previous emails,or the prodluct availability. Sent another email today to let them know what they should know- THIS PRODUCT IS IN STOCK, WAS SUPPOSE TO BE A REPLACEMENT OVER A MONTH AGO. SEND IT! And for the record, don’t wait another month until it is no longer available. If that happens, I expect my shipping to be refunded, and reimbursement for toll calls.

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