Comments for Down By the Lake--The Lakeside Collection Blog http://blog.lakeside.com The Lakeside Collection Tue, 17 Nov 2009 17:02:12 +0000 http://wordpress.com/ hourly 1 Comment on Sharing a letter from a customer by Melissa Martinez http://blog.lakeside.com/2009/03/09/sharing-a-letter-from-a-customer/#comment-341 Melissa Martinez Tue, 17 Nov 2009 17:02:12 +0000 http://blog.lakeside.com/?p=199#comment-341 Dear Christopher, My attempts to contact you on 11/16/09 and 11/17/09 were unsuccessful. On behalf of The Lakeside Collection, I would like to say that I am very sorry for the inconvenience you have experienced with our company. As I mentioned in the voicemail I left you, our records show we have received your return and your card has been properly refunded as of 11/12/09. If you have any questions or need any further assistance, please do not hesitate to contact me directly at the phone number I provided you in the voicemail, or by email at help@lakeside.com. We truly value your business and hope to have you as a returning customer! Best regards, Melissa Martinez Customer Support Specialist The Lakeside Collection Dear Christopher,

My attempts to contact you on 11/16/09 and 11/17/09 were unsuccessful.

On behalf of The Lakeside Collection, I would like to say that I am very sorry for the inconvenience you have experienced with our company.

As I mentioned in the voicemail I left you, our records show we have received your return and your card has been properly refunded as of 11/12/09.

If you have any questions or need any further assistance, please do not hesitate to contact me directly at the phone number I provided you in the voicemail, or by email at help@lakeside.com.

We truly value your business and hope to have you as a returning customer!

Best regards,

Melissa Martinez
Customer Support Specialist
The Lakeside Collection

]]> Comment on Prepare for Football season with NFL gear by Jodi S http://blog.lakeside.com/2009/09/14/prepare-for-football-season-with-nfl-gear/#comment-336 Jodi S Mon, 16 Nov 2009 20:16:50 +0000 http://blog.lakeside.com/?p=439#comment-336 Dear Kathryn, We apologize for the delay in receiving the Media Player. Due to the overwhelming response in orders it has caused a manufacturer delay. Once stock is replenished, this will be a priority to get your order out to you. Regarding the personal information on your credit card and to provide you with more information on the Media Player, please contact me directly at help@lakeside.com with your account information, so that I may assist you further. Sincerely, Jodi S Customer Care Specialist The Lakeside Collection Dear Kathryn,

We apologize for the delay in receiving the Media Player. Due to the overwhelming response in orders it has caused a manufacturer delay. Once stock is replenished, this will be a priority to get your order out to you.

Regarding the personal information on your credit card and to provide you with more information on the Media Player, please contact me directly at help@lakeside.com with your account information, so that I may assist you further.

Sincerely,

Jodi S
Customer Care Specialist
The Lakeside Collection

]]> Comment on Prepare for Football season with NFL gear by kathryn mason http://blog.lakeside.com/2009/09/14/prepare-for-football-season-with-nfl-gear/#comment-326 kathryn mason Fri, 13 Nov 2009 17:14:47 +0000 http://blog.lakeside.com/?p=439#comment-326 I ordered a touch screen mp4 player several months ago and have still not gotten it. Is there a problem with it,and has it already been charged to my credit card ? Please respond ASAP.Thank you in advance Kathryn Mason I ordered a touch screen mp4 player several months ago and have still not gotten it. Is there a problem with it,and has it already been charged to my credit card ? Please respond ASAP.Thank you in advance Kathryn Mason

]]> Comment on Prepare for Football season with NFL gear by christina http://blog.lakeside.com/2009/09/14/prepare-for-football-season-with-nfl-gear/#comment-317 christina Thu, 12 Nov 2009 01:21:46 +0000 http://blog.lakeside.com/?p=439#comment-317 It would be nice to have more variety of teams to choose from like the Chargers It would be nice to have more variety of teams to choose from like the Chargers

]]> Comment on Sharing a letter from a customer by christopher segel http://blog.lakeside.com/2009/03/09/sharing-a-letter-from-a-customer/#comment-315 christopher segel Thu, 12 Nov 2009 00:48:49 +0000 http://blog.lakeside.com/?p=199#comment-315 poor customer service-ordered curtians and did not like the material- ups shows you received on 11/6/09-sent email to check status of return and reply said may take longer than 15 business days to credit if not credited email again..that is way too long and i will have no choice to wait since you can not get a represenative on the phone, i have tried to call several times and wait time was over an hour, even tried to call at 7am as stated for shorter wait times on recording and still can not get a live person. i also sent email aksing about backorder item and estimated time to arrive and did not get an answer so i cancelled item and i will get items at a company that i can have expedited service with. please do not send me any more catalogs as i will never order from your company again, if i do not see credit for return by 12/09 i will dispute charge w/credit card company.. poor customer service-ordered curtians and did not like the material- ups shows you received on 11/6/09-sent email to check status of return and reply said may take longer than 15 business days to credit if not credited email again..that is way too long and i will have no choice to wait since you can not get a represenative on the phone, i have tried to call several times and wait time was over an hour, even tried to call at 7am as stated for shorter wait times on recording and still can not get a live person. i also sent email aksing about backorder item and estimated time to arrive and did not get an answer so i cancelled item and i will get items at a company that i can have expedited service with. please do not send me any more catalogs as i will never order from your company again, if i do not see credit for return by 12/09 i will dispute charge w/credit card company..

]]> Comment on Prepare for Football season with NFL gear by Melissa Martinez http://blog.lakeside.com/2009/09/14/prepare-for-football-season-with-nfl-gear/#comment-312 Melissa Martinez Tue, 10 Nov 2009 15:52:39 +0000 http://blog.lakeside.com/?p=439#comment-312 Dear Brittany, On behalf of The Lakeside Collection, I would like to thank you so much for your feedback and suggestion. We perform numerous tests to determine the items carried in our catalogs. Based on the results of these tests, the most popular colors, sizes, designs, etc. are made available to all our customers. Although items of the team you are inquiring about is not available at this time, it is possible that based on the results of future tests, they will become available. I am really sorry for the inconvenience and hope you will find other great items that you may be interested in. Sincerely, Melissa Martinez Customer Support Specialist Dear Brittany,

On behalf of The Lakeside Collection, I would like to thank you so much for your feedback and suggestion.

We perform numerous tests to determine the items carried in our catalogs. Based on the results of these tests, the most popular colors, sizes, designs, etc. are made available to all our customers.

Although items of the team you are inquiring about is not available at this time, it is possible that based on the results of future tests, they will become available.

I am really sorry for the inconvenience and hope you will find other great items that you may be interested in.

Sincerely,

Melissa Martinez
Customer Support Specialist

]]> Comment on Prepare for Football season with NFL gear by Brittany http://blog.lakeside.com/2009/09/14/prepare-for-football-season-with-nfl-gear/#comment-306 Brittany Mon, 09 Nov 2009 07:18:52 +0000 http://blog.lakeside.com/?p=439#comment-306 You need to get titans stuff. my fiance loves the titans but i cant find anything for him. You need to get titans stuff. my fiance loves the titans but i cant find anything for him.

]]> Comment on Planning a Kid’s Birthday Party? by Jodi S http://blog.lakeside.com/2009/09/04/planning-a-kids-birthday-party/#comment-298 Jodi S Fri, 06 Nov 2009 20:27:04 +0000 http://blog.lakeside.com/?p=391#comment-298 Dear Juanita, Thank you for taking the time to speak with me today. I am pleased we were able to accomplish a resolution to your situation when we spoke. We do strive to make your shopping experience a positive one and commit to giving you 100% customer satisfaction. Feel free to contact me at help@lakeside.com if you need any further assistance. Sincerely, Jodi S Customer Care Specialist Dear Juanita,

Thank you for taking the time to speak with me today. I am pleased we were able to accomplish a resolution to your situation when we spoke. We do strive to make your shopping experience a positive one and commit to giving you 100% customer satisfaction.

Feel free to contact me at help@lakeside.com if you need any further assistance.

Sincerely,

Jodi S
Customer Care Specialist

]]> Comment on Planning a Kid’s Birthday Party? by Juanita Stanek http://blog.lakeside.com/2009/09/04/planning-a-kids-birthday-party/#comment-297 Juanita Stanek Thu, 05 Nov 2009 18:39:33 +0000 http://blog.lakeside.com/?p=391#comment-297 I have emailed you 3 times because my order has never gotten here. It went out of your warehouse on Sept 28th but there was no activity since it arrived in Sacaremento on Oct.6th.. I emailed you and UPS and you are both saying I need to contact the other because of this or that. Can you PLEASE do something that can make my order get here or give me a refund on my mastercard. Thank you for your attention,Juanita Stanek(meandtom111@aol.com) I have emailed you 3 times because my order has never gotten here. It went out of your warehouse on Sept 28th but there was no activity since it arrived in Sacaremento on Oct.6th.. I emailed you and UPS and you are both saying I need to contact the other because of this or that. Can you PLEASE do something that can make my order get here or give me a refund on my mastercard. Thank you for your attention,Juanita Stanek(meandtom111@aol.com)

]]> Comment on NFL backpacks are great for laptops, books and school supplies by Melissa Martinez http://blog.lakeside.com/2009/08/26/nfl-backpacks-are-great-for-laptops-books-and-school-supplies/#comment-296 Melissa Martinez Thu, 05 Nov 2009 17:04:30 +0000 http://blog.lakeside.com/?p=405#comment-296 Dear Loretta, I would first like to extend my sincerest apologies for the inconvenience you have experienced trying to get in contact with our company. We strive to provide our customers with exceptional customer service and are truly sorry that we have disappointed you. I would be more than happy to assist you in getting more information on the status of your order; however, I do need more information from you. I ask that you please send me your account and order information directly to help@lakeside.com and I will give you the information you have requested at no further delay. We value your business and look forward to hearing from you! Sincerely, Melissa Martinez Customer Support Specialist The Lakeside Collection Dear Loretta,

I would first like to extend my sincerest apologies for the inconvenience you have experienced trying to get in contact with our company. We strive to provide our customers with exceptional customer service and are truly sorry that we have disappointed you.

I would be more than happy to assist you in getting more information on the status of your order; however, I do need more information from you. I ask that you please send me your account and order information directly to help@lakeside.com and I will give you the information you have requested at no further delay.

We value your business and look forward to hearing from you!

Sincerely,

Melissa Martinez
Customer Support Specialist
The Lakeside Collection

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