Customer Service

Are you trying to get in touch with customer service? Have a question about a product you received, or when you’ll receive your order? Then customer service is the department you’ll want to talk to.

133 thoughts on “Customer Service

  1. Is there a way that I can bring up my items that I bought in past years? I bought some pully devises for my plants. They let you pull your plant down to water them and then you can raise them back up. I think I bought them a year or two years ago. I would like to purchase more and can’t find them any where. Thank you for your help.

    • Hi Jodene,

      We do retain your account order history. I did locate a Plant Pouch and Plant drip pans that were ordered previously. I am so sorry, but both items are no longer available. I will however forward along your interest in this type of item to be carried again in the future.

      Warm regards,


  2. Hi Mary Ann,

    I sincerely apologize that the Lighted Bell Snowman with Top Hat was missing from your shipment. I have processed your replacement and you should have it in 7 – 10 business days. This replacement was sent free of charge since we have already billed you for this item. If there is anything else I can assist you with please let me know. I can be reached directly at my e-mail address, Have a great holiday!

    Warm Regards,

    Jodi at Lakeside

    • Hi Diane,

      I apologize for the inconvenience! I’m happy to track the order for you right away! Please e-mail me your account details to and I will be in touch with you from there! I look forward to figuring this out for you!

      Warm Regards,

      Jodi at Lakeside

  3. Called to check on my order,,,and talked to a very nice Gentlemen named Matt,,
    he was extremely pleasant and very helpful,,,wish every one else had some one
    like Matt to help them.. Thank You,,,Until I find something else to order from you,,
    A very Satisfied Customer

    • Hi Virginia,

      Thank you for the wonderful shout out! We appreciate feedback from our customers and enjoying hearing great compliments about our employees. I will be sure to pass on your praise.

      We look forward to your future business and have a great day.

      Best Regards,

      Jodi at Lakeside

  4. I have ordered several items over the years Through mail & online. Always satisfied with your products & service. For some unknown reason I cannot order online as my password will not be Accepted, I Have tried several times. Should I just use My Acct# ? Thank You…….

    • Hi Cheryl,

      I am sorry for the inconvenience.

      Please send your account information to and I will be more than happy to resolve this for you.

      I look forward to your email.

      Warm regards,

      Jodi at Lakeside

  5. I order 2 pair of men moccasins one natural and one black. They were suppose to both be size 9 , the natural was size 9 but the black was large 11 to 12.How do I handle this prouble.

    • Dear Douglas,

      I sincerely apologize that you received an incorrect size. Please let me know if you would like me to send you the correct size, or process a refund. A return of the wrong sized Moccasins will not be necessary at this time.

      Warm Regards,

      Elaine at Lakeside

  6. I just received my Replacement for a Weather Radio Flashlight, this one is BROKEN. The knob for the radio was OFF IN THE BAG!! I put it back on but it does not stay on to tune in for channels to be changed… What do I do now?? Regards, Donna

    • Hi Donna,

      I sincerely apologize that your Weather Radio Flashlight was broken. This is not the type of service we strive to offer to our customers. I would like to replace it for you or process a refund, whichever you prefer. Please let me know and I’ll take care of that right away. Have a wonderful day.

      Warm Regards,

      Elaine at Lakeside

    • Hi Marion,

      I will be more than happy to check on your order for you. Please send an email to with your account and order information so I can further assist you.

      Warm Regards,

      Elaine at Lakeside

  7. I did not receive the drawer pulls in my order , ordered 2 only billed for 1 but paid for 2, called and received the other one but you billed me again but had already paid for it so please take off my account.

    • Hi Gay,

      I sincerely apologize that you had to call us to have this corrected. I have researched your account and the is no balance due. I’m sure there was an invoice included with the 2nd Drawer Pull that we mailed, but it has been cleared for you. Thank you for following up with us. Have a wonderful day.

      Warm Regards,

      Elaine at Lakeside

  8. I received my order & realized the size of footed pants are the wrong size. My order was October 21,2014 can I still return them for a bigger size even thou it’s more than 30 days. They are a Christmas gift for my granddaughter.

  9. I ordered 2pkg of trucks a month ago and have not received them yet. I called and you put me on hold for 25 min. and still didn’t answer me. so either send me my order our my money back. Jacqueline woods

  10. the harmony bells I ordered aren’t round, they are oval. therefore they don’t ring, they clank. If I order another set, will they be round or will I have this problem again. If you can send round ones please replace them, if not send my refund.

    • Hi Gail- I’m sorry that you’re not satisfied with our Harmony Bells. I am happy to assist you. Please see the e-mail that I sent to you.

  11. ordered bread box but the door doesn’t fit and the hinges do not work. What do I do next ? Do I have to take it apart to return it ?

    • Hi Carol- I apologize that you’re having trouble assembling your bread box. I have sent you an e-mail with additional information.

      • Hi Carol- It looks like I am unable to reach you at the e-mail address listed. I have processed a replacement for you and you can expect it in 7-8 business days. Best Regards- Elaine at Lakeside

  12. As of this date 7/20/15 I have not received recent order and when checking order
    status, there is no shipping info. When can I expect my order!!!!

    • Hi Beverly – I tracked the order for you. It shipped from our warehouse on 7/16/15 and has a scheduled delivery date of 7/23/15. Please let us know if we can assist you with anything else!

  13. i recently purchased the leather-tri fold wallet-labrador. product number 1082806. i ordered two of them.the book shows them in a lighter brown then the ones i received and the dog was more visible. the darker brown i got barely shows the dog. if i return them is there any guarantee i will receive the lighter brown ones?

    • Hi Sheryl – We apologize for any inconvenience. We have removed your email address from our mailing list. You may still receive emails for another day but then they should stop.

  14. I placed a large order 8/15. When it arrived I checked everything except for
    #1146262 which I planned to give as a birthday gift on 10/15. Upon opening it my daughter said one of the bulbs was broken in spite of the cushioned packaging. She said she liked the light set but wondered if it could be replaced with an unbroken one since she planned to hang it on her fireplace and the broken bulb would show.

    • Hi Maria – I sincerely apologize that you received a broken item. I have sent you an email with additional information.

  15. I received my order that was placed on 11/13/15. The item 1154863 (women’s plush robe -large/extra was not in the box but I was charged for it and it something I really want. Also I called back shortly after I placed the order to tell you that I wasn’t given my shipping free since my purchase was over $100.00. I was transferred ( I think) to the billing department and was assured they would give me the free shipping.
    Sincerely, Joan Betz

  16. Please find my missing xmas order for which you have been paid.
    Any tracking information would help. Thank you Kathy Zygler

  17. I receiver 1/2 of my order 11/8/15. Can you tell me when I will get the rest. I would like to know for security purposes to have someone at my home when it arrives while I am working.
    Jo Raviscioni

    • Hi Josephine- We shipped out your order in 5 separate shipments. You can expect a delivery on the following days: 12/10, 12/11 and 12/16. If you have any other questions, please send me an e-mail to and I’d be happy to help.

    • Hi Linda- I sincerely apologize but we no longer have this product available. I’m happy to forward your request to see this item to our buyers. Our inventory is always changing so be sure to keep a look out on our website and in the catalogs.

  18. My Mother -in Law bought us a gift from lake side,, ,,we LOVED it and I would like to know if you still have it ….It was a wind chime that had a Square solar light on the top of it ….do you still have these …thank you



  20. I ordered some items on Oct 08 2016 and I have heard nothing about my order ORDER #20608. There were 5 sock monkey items on the order. What is the status?

    • Hi Carolyn – We apologize for the inconvenience. We would be happy to look into this for you. We will contact you shortly.

  21. When I received order I was missing one product the nfl slipper socks patriots how do I go about getting them shipped to me since they were paid for I received everything else thank you

  22. I can NOT access your website. I keep getting a message saying, “Access denied. Website owner has not configured the site correctly.” Please send a catalog to: Lorraine Richter.
    PSC 3 Box 497R
    APO AE 09021

    • Hi Lorraine,

      We apologize that you are unable to access our website. We have sent you an email to provide further assistance.

  23. My customer ID number is 5689502671 My name is Diane Shiko 3441 Irish Valley Rd. Paxinos, PA. 17860. Never received an item. Fishing Rod Case #894592013 $10.98. I was very pleased with everything else that I did receive. Thankyou

    • Hi Diane,

      We’re so sorry you didn’t receive your item. Please let us know if you would like a replacement or refund.

      I look forward to hearing from you!

  24. This company lost my order twice which means that two of my grandchildren will not have their gifts on Christmas. After calling six or seven times, Emily the supervisor at Customer Care indicated that Lakeside cannot overnight packages. This is the worst customer service I have ever experienced in my life. Telling me that you will send out a third order but it won’t get here until after Christmas (December 20 is when I requested your overnight) or a refund does not fix the problem.

  25. I have emailed lakeside customer service twice about my order. I ordered a while back and everything I ordered was intended to be given as christmas gifts. When I opened the box and started wrapping the gifts i realized I was missing 2 items. I checked my invoice and I was charged for these items. I emailed customer service about 10 days ago the first time and the second time was 6 days ago. I would really like my other 2 items. If I don’t get them then I would like a refund on the 2 items. I shop from lakeside a lot but I will not continue to if this is the response the customers receive.

    • Hi Kayla,

      We apologize you were missing two items from your order. We’ve left you a voicemail this morning. If you can please email us at and include your order number and the two items you were missing. We will be happy to issue your refund.

      We look forward to hearing from you.

  26. Help! I ordered 2 twin plush comforter sets on or about 12/15/2016. Order number 1045697792.Prepaid with a check for $81.95. I received a confirmation number 601003146935. Lakeside indicated that the order was received. Product number is 894188010. Status was: Backordered. My e-mail is My address is 100 Maple Drive, Browns Mills, NJ 08015. Please tell me when I might expect this order???

    • Hi Edith,

      We’re expecting another shipment in our warehouse on February 11th. Once the shipment comes in, please allow an additional 7 to 9 business days for delivery.

  27. I purchased the ‘Large Digit Pedometer Watch’ and the first time I tried to put it on the band fell apart in my hand, I would like to have it replaced. Product # 2026289.

    • Hi Gloria,

      We apologize you received a defective product. We’ve processed a replacement order at no additional cost to you. Please allow 8 to 10 business days to receive it in the mail.

  28. I have ordered from Lakeside on numerous occasions. In January, 2017 I placed an order which included two canvas bags (each with a different imprint). I received notice that one was out of stock. I needed two. One would be of no use to me. I immediately contacted Lakeside and asked that they bag in stock be removed from my order. I was told that my order cannot be changed in any way once it has been received.. I would have been thrilled with another bag–any bag as I needed two bags. I emailed Lakeside 4 times, sent a letter to Customer Support Specialist, two letters to the President and finally received a call saying that my refund check would be mailed. I received that check 9 weeks after placing my order. I was disappointed that I wasn’t contacted by Customer Service to resolve this situation. All I needed was two canvas bags. The picture on the bag was not of importance to me. I guess I was an indispensable customer!!!

    • Hi Carolyn,

      We apologize that the bag as out of stock. We apologize that the refund was sitting on your account as a credit for the order your returned. We are happy to see that your refund has been sent out. If we can be of any further assistance please let us know.

  29. I have tried repeatedly to access your website this morning, but I get a message that access is denied. What’s the problem?

    • Hi Janet – Are you trying to access the website from a U.S. IP address? Any IP’s outside the U.S. are unable to access our website. We apologize for the inconvenience.

  30. Gi ordered from lakeside about 3 weeks by mail sent a check. I saw that my check was cleared and I have not receive my merchandise when I saw the check cleared I threw the catalog away can you help me. Kate Alig pawleys island South Carolina. Thank you

  31. Order #501760259360 ??? Everytime i look for your delivery update, your website tells my old tracking delivery information from six (6) days ago !!????

    What is going on with my purchased items, and where is my emails informing me from your company. I feel left in the dark, because i have absolutely no idea as to which package delivery service being used ???? Not happy, giving me too much stress being placed in the dark with my purchased items !!!! This may be the last time using your products, sorry, very confused.

    In short, where is my packages ??!!!!!!!


  32. Lakeside catalog.
    Seasonal Trends 2017
    Page 98.
    Metal Sealife Sculptures
    Dolphin on lower right, attachment clip covers eye.
    Needs to be changed.

    • Hi Benny – We will look into this, thank you for bringing it to our attention. Please let us know if you received one that has a covered eye.

  33. I just wanted you to now that the package I received from you yesterday was in a bad condition. The box itself was pushed in on the sides. One long flap on the top was in half. Someone, possibly the delivery service, had placed three strong plastic strips around the box. Otherwise the entire box would probably have come apart. The box itself had lots of tape on it. I tried to check the contents and it seems that everything was OK. Most were gifts, so I did not unwrap them completely.

    • Hi Beverly- We a truly sorry to hear you received the outside box damaged. We are happy that the inside gifts were not damaged. If you need further assistance, please let us know.

  34. I placed an order online and received it timely. Only problem is, 4 additional items were included in the package that I never ordered nor paid for. Instead of keeping the items, I did the honest thing and called you guys. Had to describe every item in detail so the representative could find them in her system. I was told I needed to ship the items back, and that a return address label would be emailed to me in 24 hours. 24 hours came and went, no email came. So I had to call AGAIN and go through the same process. On top of that, I had to go BUY a box to ship these items back to you in, and I have to waste my time and gas money driving to a UPS store. Turns out, when dealing with your company, honesty costs a person TIME & MONEY. So disappointed. I made my purchase through an advertisement on Brads Deals, so I’ve notified them as well of this horrible experience.

  35. received wrong box the box I got should have gone to Peggy Bonsell in Bellwood, Pa, 16617-1500
    Box received at 701 7th St. SW, Moore Haven Fl. 33471
    I would like my order of # 143765022
    order number 10489/4642 bed quilt

    • Hi Irene- We are truly sorry that you received an incorrect shipment and for any inconvenience this may have caused. After reviewing your account, we are showing you spoke with one of our customer service representatives and a replacement was processed. If there is anything we can assist you with please send us an email at

  36. I Did my first order with your company. Felt so lie to an deceived.looked up order an seen they only ordered 1 rug an had ordered 2.along with something else. Besides being a rug short they charged me more shipping then they told me. I was on phone for 45 minutes so I asked every question on shipping amount very disappointed in company then when I called they was going to send me the other rug for a charge. This is terrible

  37. Was just wondering if you have received my check along with my order. I gave you my EMail address. Would like to know when to expect package to arrive? Thanks

    • Hi Evelyn,

      Thank you for your patience. We are so sorry to hear that you are missing some items from your order. Currently, we are looking into it and will follow up with you via email.

  38. I placed an order on the 15th, order #501965912056 and it hasn’t moved out of billing since the day i placed the order. Now i realise its a custom order but when I contacted Customer service for a possible ship date… they told me there is nothing they can do or noway for them to find out status because its made somewhere else…I find this somewhat disturbing. Ive placed an order with u, paid for it and now there is nothing u can do for me?! If this is how business is handled then you can be sure i will not be placing future orders.
    Very disappointed.

    • Hi Terry- After reviewing your order, we are showing the order was shipped. We ask that you please allow 6-7 business days for the order to be delivered. Please be advised personalized items ship directly from the manufacturer and may need additional time for delivery.

    • Hi Terry- After reviewing your order, we are showing the order was shipped. We ask that you please allow 6-7 business days for the order to be delivered. Please be advised personalized items ship directly from the manufacturer and may need additional time for delivery. We apologize for any inconvenience this may cause.

  39. Hi, I received my order today, Confirmation #501981678463. The Product # 2019728, Set of 2 Pet Storage Bins DOG.
    However, I received the storage bins for Cat instead. The SubTotal is $19.96
    8.00 Ship.
    Please email me to let me know how to go about exchanging these for the right ones. My Statement that came with the order does say “Dog” but unfortunately they were the wrong ones. You may also contact me by phone if you wish. My telephone number is 401-231-0966. Thank you for your prompt attention in this matter.
    Noreen Nugeness

    • Hi Noreen–We are so sorry that you received the wrong ones. A replacement has been requested to be sent to you for the correct storage bins. At this time, a return is not required. Please allow 7 to 8 business days for receipt. You may call us at 847-444-3150 if you have any other questions or need further assistance.

  40. i started to put my doorbell on the house…when i opened the box i found 2 plug-in and NO bell to put on the outside by door,,,how do i return one of the plug-ins and get the right part…since i have been a customer for a long time and have never had a problem..i do not have the shipping label…i think the items were ordered in july/2017…thank you…..JENNI FORD, 704 PARK CREEK AVE, FORNEY, TX 75126…972.564.4489

    • Hi Jenni– We are truly sorry that the doorbell was missing from your shipment. A replacement has been processed for you. At this time, a return is not required. Please allow 7 to 8 business days to receive your replacement in the mail. If you have any other questions or need further assistance, please call us at 847-444-3150.

    • Hi Cathy- As requested, I have removed your email address from our email mailing list. Additional email promotions may reach you before your cancel request has been processed. I apologize for any inconvenience you may experience due to this time delay.

    • Hi Ashley–This is an option that we offered at one time, but no longer offer. Based on your email, it looks like you have a couple accounts but none of them had this payment option. If you had a different email address or name and address change, please contact us by telephone so we can further review your information.

  41. My pet bowl with storage area, code PYG-WLN, ref #0000010, product # 274082015 arrived last week. My husband was putting it together when he discovered the doors with the paw prints were for the same side. Everything is already put together and I wondered if you could please send me 2 more doors please?

        • Hi Anne- Thank you for providing additional information. We’ve processed a replacement order for the Pet Bowl with Storage and there is no need to return the damaged product. Have a wonderful evening!

  42. I have ordered from Lakeside previously and I received a catalog today with my account number on it, but I can’t remember what email or password I used to login online and can’t login.

    • Hi Connie – You can contact our customer service. They are ready to assist you Mon.-Fri., 7:00 a.m. – 11:00 p.m. and Sat.-Sun., 8:00 a.m. – 5:00 p.m. Central Time to handle any customer care issue you have.

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