Customer Service

Are you trying to get in touch with customer service? Have a question about a product you received, or when you’ll receive your order? Then customer service is the department you’ll want to talk to.

87 thoughts on “Customer Service

  1. Is there a way that I can bring up my items that I bought in past years? I bought some pully devises for my plants. They let you pull your plant down to water them and then you can raise them back up. I think I bought them a year or two years ago. I would like to purchase more and can’t find them any where. Thank you for your help.

    • Hi Jodene,

      We do retain your account order history. I did locate a Plant Pouch and Plant drip pans that were ordered previously. I am so sorry, but both items are no longer available. I will however forward along your interest in this type of item to be carried again in the future.

      Warm regards,


  2. Hi Mary Ann,

    I sincerely apologize that the Lighted Bell Snowman with Top Hat was missing from your shipment. I have processed your replacement and you should have it in 7 – 10 business days. This replacement was sent free of charge since we have already billed you for this item. If there is anything else I can assist you with please let me know. I can be reached directly at my e-mail address, Have a great holiday!

    Warm Regards,

    Jodi at Lakeside

    • Hi Diane,

      I apologize for the inconvenience! I’m happy to track the order for you right away! Please e-mail me your account details to and I will be in touch with you from there! I look forward to figuring this out for you!

      Warm Regards,

      Jodi at Lakeside

  3. Called to check on my order,,,and talked to a very nice Gentlemen named Matt,,
    he was extremely pleasant and very helpful,,,wish every one else had some one
    like Matt to help them.. Thank You,,,Until I find something else to order from you,,
    A very Satisfied Customer

    • Hi Virginia,

      Thank you for the wonderful shout out! We appreciate feedback from our customers and enjoying hearing great compliments about our employees. I will be sure to pass on your praise.

      We look forward to your future business and have a great day.

      Best Regards,

      Jodi at Lakeside

  4. I have ordered several items over the years Through mail & online. Always satisfied with your products & service. For some unknown reason I cannot order online as my password will not be Accepted, I Have tried several times. Should I just use My Acct# ? Thank You…….

    • Hi Cheryl,

      I am sorry for the inconvenience.

      Please send your account information to and I will be more than happy to resolve this for you.

      I look forward to your email.

      Warm regards,

      Jodi at Lakeside

  5. I order 2 pair of men moccasins one natural and one black. They were suppose to both be size 9 , the natural was size 9 but the black was large 11 to 12.How do I handle this prouble.

    • Dear Douglas,

      I sincerely apologize that you received an incorrect size. Please let me know if you would like me to send you the correct size, or process a refund. A return of the wrong sized Moccasins will not be necessary at this time.

      Warm Regards,

      Elaine at Lakeside

  6. I just received my Replacement for a Weather Radio Flashlight, this one is BROKEN. The knob for the radio was OFF IN THE BAG!! I put it back on but it does not stay on to tune in for channels to be changed… What do I do now?? Regards, Donna

    • Hi Donna,

      I sincerely apologize that your Weather Radio Flashlight was broken. This is not the type of service we strive to offer to our customers. I would like to replace it for you or process a refund, whichever you prefer. Please let me know and I’ll take care of that right away. Have a wonderful day.

      Warm Regards,

      Elaine at Lakeside

    • Hi Marion,

      I will be more than happy to check on your order for you. Please send an email to with your account and order information so I can further assist you.

      Warm Regards,

      Elaine at Lakeside

  7. I did not receive the drawer pulls in my order , ordered 2 only billed for 1 but paid for 2, called and received the other one but you billed me again but had already paid for it so please take off my account.

    • Hi Gay,

      I sincerely apologize that you had to call us to have this corrected. I have researched your account and the is no balance due. I’m sure there was an invoice included with the 2nd Drawer Pull that we mailed, but it has been cleared for you. Thank you for following up with us. Have a wonderful day.

      Warm Regards,

      Elaine at Lakeside

  8. I received my order & realized the size of footed pants are the wrong size. My order was October 21,2014 can I still return them for a bigger size even thou it’s more than 30 days. They are a Christmas gift for my granddaughter.

  9. I ordered 2pkg of trucks a month ago and have not received them yet. I called and you put me on hold for 25 min. and still didn’t answer me. so either send me my order our my money back. Jacqueline woods

  10. the harmony bells I ordered aren’t round, they are oval. therefore they don’t ring, they clank. If I order another set, will they be round or will I have this problem again. If you can send round ones please replace them, if not send my refund.

    • Hi Gail- I’m sorry that you’re not satisfied with our Harmony Bells. I am happy to assist you. Please see the e-mail that I sent to you.

  11. ordered bread box but the door doesn’t fit and the hinges do not work. What do I do next ? Do I have to take it apart to return it ?

    • Hi Carol- I apologize that you’re having trouble assembling your bread box. I have sent you an e-mail with additional information.

      • Hi Carol- It looks like I am unable to reach you at the e-mail address listed. I have processed a replacement for you and you can expect it in 7-8 business days. Best Regards- Elaine at Lakeside

  12. As of this date 7/20/15 I have not received recent order and when checking order
    status, there is no shipping info. When can I expect my order!!!!

    • Hi Beverly – I tracked the order for you. It shipped from our warehouse on 7/16/15 and has a scheduled delivery date of 7/23/15. Please let us know if we can assist you with anything else!

  13. i recently purchased the leather-tri fold wallet-labrador. product number 1082806. i ordered two of them.the book shows them in a lighter brown then the ones i received and the dog was more visible. the darker brown i got barely shows the dog. if i return them is there any guarantee i will receive the lighter brown ones?

    • Hi Sheryl – We apologize for any inconvenience. We have removed your email address from our mailing list. You may still receive emails for another day but then they should stop.

  14. I placed a large order 8/15. When it arrived I checked everything except for
    #1146262 which I planned to give as a birthday gift on 10/15. Upon opening it my daughter said one of the bulbs was broken in spite of the cushioned packaging. She said she liked the light set but wondered if it could be replaced with an unbroken one since she planned to hang it on her fireplace and the broken bulb would show.

    • Hi Maria – I sincerely apologize that you received a broken item. I have sent you an email with additional information.

  15. I received my order that was placed on 11/13/15. The item 1154863 (women’s plush robe -large/extra was not in the box but I was charged for it and it something I really want. Also I called back shortly after I placed the order to tell you that I wasn’t given my shipping free since my purchase was over $100.00. I was transferred ( I think) to the billing department and was assured they would give me the free shipping.
    Sincerely, Joan Betz

  16. Please find my missing xmas order for which you have been paid.
    Any tracking information would help. Thank you Kathy Zygler

  17. I receiver 1/2 of my order 11/8/15. Can you tell me when I will get the rest. I would like to know for security purposes to have someone at my home when it arrives while I am working.
    Jo Raviscioni

    • Hi Josephine- We shipped out your order in 5 separate shipments. You can expect a delivery on the following days: 12/10, 12/11 and 12/16. If you have any other questions, please send me an e-mail to and I’d be happy to help.

    • Hi Linda- I sincerely apologize but we no longer have this product available. I’m happy to forward your request to see this item to our buyers. Our inventory is always changing so be sure to keep a look out on our website and in the catalogs.

  18. My Mother -in Law bought us a gift from lake side,, ,,we LOVED it and I would like to know if you still have it ….It was a wind chime that had a Square solar light on the top of it ….do you still have these …thank you



  20. I ordered some items on Oct 08 2016 and I have heard nothing about my order ORDER #20608. There were 5 sock monkey items on the order. What is the status?

    • Hi Carolyn – We apologize for the inconvenience. We would be happy to look into this for you. We will contact you shortly.

  21. When I received order I was missing one product the nfl slipper socks patriots how do I go about getting them shipped to me since they were paid for I received everything else thank you

  22. I can NOT access your website. I keep getting a message saying, “Access denied. Website owner has not configured the site correctly.” Please send a catalog to: Lorraine Richter.
    PSC 3 Box 497R
    APO AE 09021

    • Hi Lorraine,

      We apologize that you are unable to access our website. We have sent you an email to provide further assistance.

  23. My customer ID number is 5689502671 My name is Diane Shiko 3441 Irish Valley Rd. Paxinos, PA. 17860. Never received an item. Fishing Rod Case #894592013 $10.98. I was very pleased with everything else that I did receive. Thankyou

    • Hi Diane,

      We’re so sorry you didn’t receive your item. Please let us know if you would like a replacement or refund.

      I look forward to hearing from you!

  24. This company lost my order twice which means that two of my grandchildren will not have their gifts on Christmas. After calling six or seven times, Emily the supervisor at Customer Care indicated that Lakeside cannot overnight packages. This is the worst customer service I have ever experienced in my life. Telling me that you will send out a third order but it won’t get here until after Christmas (December 20 is when I requested your overnight) or a refund does not fix the problem.

  25. I have emailed lakeside customer service twice about my order. I ordered a while back and everything I ordered was intended to be given as christmas gifts. When I opened the box and started wrapping the gifts i realized I was missing 2 items. I checked my invoice and I was charged for these items. I emailed customer service about 10 days ago the first time and the second time was 6 days ago. I would really like my other 2 items. If I don’t get them then I would like a refund on the 2 items. I shop from lakeside a lot but I will not continue to if this is the response the customers receive.

    • Hi Kayla,

      We apologize you were missing two items from your order. We’ve left you a voicemail this morning. If you can please email us at and include your order number and the two items you were missing. We will be happy to issue your refund.

      We look forward to hearing from you.

  26. Help! I ordered 2 twin plush comforter sets on or about 12/15/2016. Order number 1045697792.Prepaid with a check for $81.95. I received a confirmation number 601003146935. Lakeside indicated that the order was received. Product number is 894188010. Status was: Backordered. My e-mail is My address is 100 Maple Drive, Browns Mills, NJ 08015. Please tell me when I might expect this order???

    • Hi Edith,

      We’re expecting another shipment in our warehouse on February 11th. Once the shipment comes in, please allow an additional 7 to 9 business days for delivery.

  27. I purchased the ‘Large Digit Pedometer Watch’ and the first time I tried to put it on the band fell apart in my hand, I would like to have it replaced. Product # 2026289.

    • Hi Gloria,

      We apologize you received a defective product. We’ve processed a replacement order at no additional cost to you. Please allow 8 to 10 business days to receive it in the mail.

  28. I have ordered from Lakeside on numerous occasions. In January, 2017 I placed an order which included two canvas bags (each with a different imprint). I received notice that one was out of stock. I needed two. One would be of no use to me. I immediately contacted Lakeside and asked that they bag in stock be removed from my order. I was told that my order cannot be changed in any way once it has been received.. I would have been thrilled with another bag–any bag as I needed two bags. I emailed Lakeside 4 times, sent a letter to Customer Support Specialist, two letters to the President and finally received a call saying that my refund check would be mailed. I received that check 9 weeks after placing my order. I was disappointed that I wasn’t contacted by Customer Service to resolve this situation. All I needed was two canvas bags. The picture on the bag was not of importance to me. I guess I was an indispensable customer!!!

    • Hi Carolyn,

      We apologize that the bag as out of stock. We apologize that the refund was sitting on your account as a credit for the order your returned. We are happy to see that your refund has been sent out. If we can be of any further assistance please let us know.

Leave a Reply

Your email address will not be published. Required fields are marked *