Don’t Forget Me on Your Christmas List!

A Lakeside Exclusive! Dress up your favorite four-legged friend in these stylish two-fer look holiday tees for only $6.95.  Set of 4 includes “Santa’s fav,” “I ate Santa’s cookies,” “Naughty” and “Nice.”  This Set of 4 Holiday Pet T-Shirts also makes a great gift idea for dog owners!

The Pet’s Paw Print Ornament Kit will make you think of your pet every time you hang this ornament on your tree!  This safe and nontoxic kit comes with everything you need for only $4.95.

Here’s a gift your pet will really enjoy and have hours of fun with, the 8-Pc. Dog Toy Gift Set for only $12.95. Your dog will go crazy over this fun and colorful variety of chew toys, fetch balls, bouncy balls and more!

10 Responses

  1. pam and john jackson says:

    we are very disappointed in your catalog. called in my order, got my confirmation number, waited for two weeks, got on line only to find my order was cancelled and NOT
    by me. called the phone number only to be on
    hold for OVER a 45 minutes, long distance, when someone finally did answer she said “Oh, we no longer carry that item”. She said I should have received some letter stating this BUT alas, no contact from you.POOR SERVICE. you will still receive money from other customers and I’m sure will have a profitable holiday, but I
    will always remember how you treated this customer and I will let my family and friends know so they don’t fall to the same lack of consideration. I will also notify the BBB.

  2. Dear Pam and John Jackson,

    I am so sorry to hear about the inconvenience you experienced in placing an order and trying to get in contact with us. I understand how frustrating getting your order cancelled could be, especially being so close to the holidays! Also, since we are so close to the holidays, our hold and response times are delayed. I do extend my sincerest apologies for that.

    We do make every effort to notify our customers of any cancellations and we update your online order status everyday to keep you informed of any changes made to your order. We strive to provide our customers 100% satisfaction and truly regret to have disappointed you.

    I would be more than happy to assist you with any other questions or concerns you may have. We also encourage any feedback from our customers as it helps us improve in any areas we may improvement on. I can be reached directly at help@lakeside.com.

    Sincerely,

    Melissa Martinez
    Customer Support Specialist
    The Lakeside Collection

  3. Rebekah Helvie says:

    I already sent through the Contact Us form, but I need a quicker reply.

    I ordered late last night and it wasn’t ’til after I’d already received confirmation that I realized I had typed the shipping address’s street number wrong (I’m a bit dyslexic with numbers). I need to make sure the address is correct before the items end up shipping out.

    Thank you.

    Rebekah Helvie
    tinaalsgirl @ gmail . com

  4. Dear Rebekah,

    I was able to locate you account and order, and my attempt to contact you at the phone number listed on your account was unsuccessful.

    As I mentioned in the voicemail I left you, I do want to apologize. You order is currently preparing to ship I was unable to make any changes to your address. I do have other options for you so that we can get this matter resolved quickly; however, I do need more information from you. Please email me the correct address information and when a good time will be to contact you via phone at help@lakeside.com.

    The Lakeside Collection strives to provide our customers with 100% satisfaction and I will work hard to make sure yours is as such.

    Hope to hear from you soon!

    Sincerely,

    Melissa Martinez
    Customer Care Specialist
    The Lakeside Collection

  5. patricia says:

    I will simply copy the merry-go-round of emails to show how dissapointing this company is:
    Dear,
    Melissa Martinez
    Customer Support Specialist

    I saw your email on the online Blog where others are complaining.
    When I submitted an email online it said it would be 4 business days for a response which is plain horrible service!
    PLUS there is no way for me to check the status online. I ordered via mail and do not have a confirmation number to log in, nor will it let me create an online username or password without placing an order!!!! I also called and spent 30 minutes on hold and then I was disconnected.
    NOT HAPPY
    Please see the emails sent to your company below and please HELP, Thank you

    Emails sent:
    I ordered by mail and your website will NOT allow me to check the status no
    matter what I try.
    I also called , stayed on hold 30 minutes and was disconnected.
    I email you online and now your making me do so again.
    Please let me know the status of the two missing items and refund NOW the
    two items you send a postcard saying was out of stock.
    Instead of a postcard you should have sent a refund…
    if the two other items not recieved are also out of stock I need a refund
    NOW including shipping and handling, so I can get Christmas presents.
    Additionally I just placed a completely seperate order and have no way of
    checking the status of that one either which by now I am concerned about.
    How on earth is someone who orders through the mail able to check the status
    online??? And you dont answer the phone.
    Please contact me NOW
    Patricia

    email sent via website (note the autoresponse sends you around in circles just like thier telephone and trying to find my order status online!)
    RE:> Comment/Question:
    > I have placed an order on my account number —- for 8 items, I
    > only received 4 items, and a notice that two of the same jackets are out
    > of stock. However I have not received nor got any notice for the
    > remaining two items for this order. What is the status of items
    > 877338012 Puppy Purse – beagle and 877339010 Childrens heart braclet –
    > daughter. I have called and after waiting 30 minutes was disconnected,
    > I have tried 5 times here online with no luck. I need to know if these
    > are on the way or out of stock. If so I expect a prompt refund for
    > those 2 and should have already been refunded for the 2 out of stock
    > jackets so I can buy my Christmas presents elsewhere. I have even
    > placed another order after this one but not being able to contact anyone
    > will prevent me from ever ordering again if I dont get a response
    > immediately. These are time sensitive presents and I am very
    > dissapointed in your lack of service. Please RESPOND. Thank you patricia

    —– Original Message —–
    From: “Lakeside Collection Customer Service”
    To: —-
    Sent: Friday, December 11, 2009 8:49 PM
    Subject: Re: Order Status

    > Dear Customer,
    >
    > Thank you for your email to The Lakeside Collection.
    >
    >
    > You have been sent an automated message, which contains information we
    > have found to be beneficial to our customers. Please read this e-mail in
    > its entirety. If this does not resolve your issue completely, REPLY to
    > this e-mail and a representative will address your inquiry.
    >
    > It is easy to check the status of your purchase with our Online Order
    > Status feature. There are two ways to check the status of your order. If
    > you previously placed an order online, you can check your order history
    > by logging in with your User ID and Password. Additionally, you can
    > check the status of a specific order by entering your order confirmation
    > number. Orders can be viewed by visiting the following link:
    > https://www.lakeside.com/ssl/Status.asp
    >
    >
    > Please note that we allow our carrier up to 15 business days from the
    > date shipped for your package to arrive.
    >
    > Sincerely,
    > The Lakeside Collection
    > Internet Customer Care
    > http://www.lakeside.com
    >
    >
    >
    > Original Message Follows:
    > ————————
    > First Name: PATRICIA
    >
    > Comment/Question:
    > I have placed an order on my account number —- for 8 items, I
    > only received 4 items, and a notice that two of the same jackets are out
    > of stock. However I have not received nor got any notice for the
    > remaining two items for this order. What is the status of items
    > 877338012 Puppy Purse – beagle and 877339010 Childrens heart braclet –
    > daughter. I have called and after waiting 30 minutes was disconnected,
    > I have tried 5 times here online with no luck. I need to know if these
    > are on the way or out of stock. If so I expect a prompt refund for
    > those 2 and should have already been refunded for the 2 out of stock
    > jackets so I can buy my Christmas presents elsewhere. I have even
    > placed another order after this one but not being able to contact anyone
    > will prevent me from ever ordering again if I dont get a response
    > immediately. These are time sensitive presents and I am very
    > dissapointed in your lack of service. Please RESPOND. Thank you

  6. Rebekah Helvie says:

    Patricia,

    I was annoyed to find the automated reply in my inbox, which was why I checked out this blog, since my problem (which was my own error, not Lakeside’s) needed to be taken care of before my items shipped, so needed a more immediate response. And I must say, Melissa answered me extremely quickly and got all my problems worked out.

    I hope she’s able to help you out. She was extremely nice and friendly when I talked on the phone with her, and she was great at getting my issues taken care of.

  7. Jodi S says:

    Dear Patricia,

    Thank you for taking the time to speak with me today.

    I want to apologize again for all the inconvenience you have encountered with your recent order. I have emailed to you directly your account order status details on the shipments that have gone out to date and that a refund was issued for the items that were no longer available.

    If I may further assist you, you may contact me directly at the phone number and email address provided to your email.

    Sincerely,

    Jodi S
    eCCS Customer Care Specialist

  8. Debbie Wolfe says:

    I will never be ordering from your catalog again !! Your customer service is poor, to say the least. I received an order of Snowman table runners in a timely manner. However, they are not what the catalog shows in addition to being poor quality. I have made 3 phone calls requesting a return sticker so I can send these back. I am still waiting. It seems once you have someone’s money, that’s all you care about. I will not let this go, however…..next call is to the Better Business Bureau and all the other affiliates you advertise. It’s been a long time since I have had to deal with a company with such poor customer service !!

  9. Dear Ms. Wolfe,

    I would like to start off by extending my sincerest apologies for the trouble you have experienced with your order of the Snowman Table Runners. It is our intent to provide our customers with exceptional service as well as quality products, and we truly regret to have disappointed you.

    I was unable to locate your account using just your name and would like to get in contact with you so that we may rectify this matter immediately. Please email me your account and contact information directly to help@lakeside.com and I will get a return label out to you as soon as possible.

    I hope to hear from you soon and again, sincerely apologize for the inconvenience.

    Melissa Martinez
    Customer Support Specialist
    The Lakeside Collection

  1. November 14, 2013

    […] Don’t Forget Me on Your Christmas List! […]

Leave a Reply

Your email address will not be published.